At Techplant Ltd, trading as InstruBid, we are committed to providing high-quality, reliable, and professional auction and valuation services for technical, scientific, and laboratory equipment. Our operations are governed by a UKAS-accredited ISO 9001:2015 certified Quality Management System.

We recognise that our reputation depends on the trust of our clients — sellers and buyers alike — and our ability to deliver consistent results with transparency, traceability, and technical accuracy.

To achieve this, we are committed to:

1. Meeting and Exceeding Customer Requirements

We strive to understand and meet the current and future needs of our clients, by delivering accurate valuations, well-managed auctions, secure logistics, and excellent customer service — all underpinned by quality-assured processes.

2. Ensuring Compliance with Applicable Legal and Regulatory Obligations

We comply with all relevant legislation, standards, and industry requirements, including consumer protection, anti-money laundering (AML), waste management, data protection (UK GDPR), and auction law.

3. Operating a Robust Quality Management System (QMS)

Our ISO 9001:2015 certified QMS defines how we plan, monitor, and control our key activities — from asset intake and auction setup to payment handling and customer communication. We maintain documented procedures and ensure they are followed by all staff.

4. Engaging and Empowering Our Team

We ensure that all employees understand our quality objectives, receive regular training, and are encouraged to identify improvements. Our culture promotes accountability, precision, and pride in delivering the best outcomes for clients.

5. Driving Continual Improvement

Through internal audits, client feedback, root cause analysis, and performance metrics, we monitor and continually improve the effectiveness of our quality system and services. We review our quality objectives annually to ensure they remain aligned with our business goals and customer expectations.

6. Environmental Responsibility and Ethical Practice

We promote the responsible reuse of equipment as a more sustainable alternative to waste. Our auction process extends the useful life of valuable assets, reducing environmental impact and supporting the circular economy.

This Quality Policy is communicated to all staff, contractors, and relevant stakeholders. It is reviewed annually by senior management and revised as necessary to reflect changes in business operations, customer needs, and regulatory requirements.

Muhammad Geloo
Director, Techplant Ltd t/a InstruBid
Date: 16 July 2025